Policies and Procedures

I can help your organization build clear, step-by-step instructions for the following:

• Policies -- Clearly understood policies make the workday flow more smoothly; the worst ones can lead to lawsuits.
• Work procedures -- Clearly written procedures help new (or fill-in) employees get up to speed quickly.
• Business procedures -- No office survives successfully without clearly written procedures.
• Manufacturing Operations -- Every manufacturing operation needs clearly written instructions for operation, maintenance, troubleshooting, repair, spare parts, and safety.
• Assembly and Disassembly -- Equipment that needs to be moved must be correctly assembled and disassembled. Clearly written directions save time and put key equipment back in operation with minimal down time.
• Computer use or system management -- Employees, who use the computer system, need clearly written procedures. This is true, even when the system comes with its own manuals, instructions, etc. because no shelf product or canned package is ever a perfect fit. Adaptive documentation saves time and frustration.
• Employee Training or Orientation -- Getting new employees off to the right start is important. To attract and retain quality employees, your company must not only be "friendly," but very clear in its expectations. Well-designed orientation and training packages can help accomplish the job.
• Benefits Packages -- Benefits packages are notoriously difficult to understand. Make your employees happier, and decrease the drain on your HR department by condensing and clearly explaining your company benefit plan.
• Product information -- Customers buy your product because it looks like the best buy for their needs. But they won't buy it a second time unless it is easy to install, use, repair, service, and maintain. To increase repeat business and decrease the load on the Help or Customer Service Desk, think like a customer...not like a technician. Provide product information that is straight-forward and customer-oriented.